WELCOME TO YOUR SET OF BUSINESS ASSESSMENT & IMPLEMENTATION TOOLS
We all need to spend more time proactively working ON our business… But where should we start? And how do we go about actually doing tasks that’ll directly lead to better connections with our customers, make our team more effective, and increase our profits?
Our complete set of Business Assessments and Management Implementation Tools is an excellent place to start. These tools and templates gently ask the tough questions and guide you to making wise decisions and taking more effective action in the key areas of management, marketing, creating compelling customer value, attracting and keeping great staff and improving your bottom line.
Below is a complete list of the Tools and Templates and a brief description of how each will be helpful. They are divided into two sections. Part #1: Business Assessment Tools and Part #2: Management Implementation Tools.
PART #1: YOUR BUSINESS ASSESSMENT TOOLS
TOOL A1 | THE BUSINESS KEY CHALLENGE AUDIT
In just 4 minutes, identify the key challenges and opportunities that need to be addressed in your business. Have each person on your management and supervisory team complete this sheet and see if everyone on your team is on the same page.
TOOL A2 | THE SERVICE CHALLENGE AUDIT
Failure to deliver world class service and customer experiences on the front line is almost always a symptom of management, communication, systems or process problems in the business. Use this Service Challenge Audit to identify and address problems in how your front line interacts with customers.
TOOL A3 | PREPARING Your Business FOR INTERNAL, EXTERNAL + REGULATORY CHALLENGES
Use this template to explore the internal, external and regulatory challenges that your business faces, and create a detailed plan for how you are - or should be - addressing them.
TOOL A4 | ASSESSING WHAT IS + ISN’T WORKING IN YOUR BUSINESS
This tool generates invaluable insights for business owners in the form of reality checks around 18 key management and marketing questions. The answers you come up with for each of them will give clarity around where you need to be working on your business.
TOOL A5 | MAPPING FOR DISRUPTION AND INNOVATION IN YOUR MARKET
Every industry is being disrupted by new technologies, new business models and innovative thinking. Use this Tool to evaluate the many ways that your industry and your business might be disrupted so you can map a plan for how you'll become the disruptor, rather than the victim of other's innovative actions.
TOOL A6 | 8 WAYS TECHNOLOGY CAN GIVE YOUR BUSINESS THE COMPETITIVE ADVANTAGE IT NEEDS
Technology can give you a competitive and profitability advantage in every part of your business. Use this check-list to determine exactly where your brand could benefit more from a savvier use of technologies already at its disposal.
TOOL A7 | MAPPING YOUR CUSTOMERs' PERCEPTIONS
This Tool is a reality check to help you and your team hone in on the strength and clarity of your market positioning. It’s a critical exercise for understanding that your perception of your customers and your business might not line up with how your brand in seen from the outside in.
TOOL A8 | DEFINING SUCCESS IN YOUR BUSINESS AND YOUR LIFE
If we can’t define success how will we ever achieve it? Use this template to clarify what success will look like for you, your family and your team so everyone knows what we’re aiming for - and why it’s important. This tool includes a question sheet for each important person in your life and business.
TOOL A9 | RATE YOUR LEADERSHIP ABILITY
This Tool will help you clarify and improve your leadership style and effectiveness. It explores the top 10 things that great coaches do, and helps you score your leadership qualities so you'll have a metric against which to judge the improvements you'll make from today.
TOOL A10 | RATE YOUR TRUST INTUITION
In business and life, trusting the right people is key to your success. Use this simple Trust Meter score card to check whether you're an effective judge of character in your business. Do your team members deserve the level of trust you've instinctively placed in them? The results might surprise you!
TOOL A11 | PARTNERSHIP AND FAMILY BUSINESS AUDIT
There are 6 reasons why partnerships or family businesses often don’t work. This Tool will help identify the problem areas that need to be addressed to strengthen business partnerships... Or create a sensible blueprint for dissolving them.
TOOL A12 | FRONT LINE ASSESSMENT TOOL
What happens on your front line - where customer interaction primarily takes place - has a huge impact on your bottom line. When things go wrong on the front line, it’s almost always a symptom of problems further up in your organisation. This Tool assesses how effectively your front liners are working and provides a holistic template for improvement.
TOOL A13 | 6 REASONS WHY NEW BUSINESSES FAIL
When it comes to predicting your business’ potential downfalls, knowledge is power. This Tool will be especially helpful to those who are just starting out in business.
TOOL A14 | 23 WAYS TO BOOST SALES
Sales will not automatically increase just because you want them to. This multi-page template asks a series of key questions that will trigger real insight as to how to increase sales, profitably.
TOOL A15 | REALITY CHECK YOUR ADVERTISING
Much of the money spent on advertising is simply wasted. Ads that tell an off-message story, are tone-deaf, poorly designed, or are shown in the wrong places can even be brand-destroying. Don’t spend another penny on advertising without checking this Tool first!
TOOL A16 | HAVE YOU CREATED AN EFFECTIVE TEAM CULTURE?
This 10 point Culture Audit will help you and your team determine the health of your business culture, and what particular elements within your culture might need fixing. This Tool gives you a score that you can use as a metric to improve your team culture, starting today.
Part #2: Your Management Implementation Tools
TOOL B1 | HOW TO WORK ON YOUR BUSINESS
In your business, who’s proactively ‘running the show’? Most business owners and managers spend 90% of their time working IN the business and less than 10% of their time proactively working ON it. Use this Tool to get a real game-plan for how to work ON your business.
TOOL B2 | CREATING A CLEAR STATEMENT OF PURPOSE FOR YOUR BUSINESS
Your business, and every person in it, should be clear about your purpose. This Tool helps you create a clear 1 page statement of why you’re in business.
TOOL B3 | BUSINESS VALUE POSITION WORKSHEET
Every business must decide if it will be the cheapest or not be the cheapest. Why? Because every other decision you make depends on this key value decision. Use this Tool to create clarity about your value position.
TOOL B4 | CLARIFYING YOUR PROFIT COMMITMENT
Use this simple template to plan your sales and profit commitments for the next few years. It’ll plot out the key moves that must be made to get there. Think of it as your business’ roadmap to riches!
TOOL B5 | THE BACKWARDS APPROACH TO PROFITABILITY PLANNING
Your profit is something you plan for, not something you hope for. Use this template to determine how much profit you need to generate to be successful in your business and your life. Once those numbers have been worked out, this Tool helps you plan how to make that happen.
TOOL B6 | THE MATH OF IMPROVING PROFITABILITY
Small improvements in pricing, sales and operating efficiency can have a huge impact on your bottom line. Use this template tool to determine exactly how this can work in your business.
TOOL B7 | 12 ways to boost prifitability
These 12 questions look at every part of your business to trigger insights that will help you create your most successful year ever. Use this worksheet each year as part of your regular business planning process.
TOOL B8 | The BUSINESS SALEABility CHECKLIST
In just 2 minutes, learn why your business may not be saleable… And how you can fix that. After all, why put in all the effort to build a business if you don't do it in a way that will pay you out at the end?
TOOL B9 | DEFINING YOUR TARGET CUSTOMERS
By better understanding who your target customers are, and what life is really like for them, you will be able to create value and experiences that truly grab them.
TOOL B10 | BECOMING THE WISE CHOICE FOR YOUR target CUSTOMERS
People are loyal to what’s best for them, or to what they assume is best for them. This Tool asks, “Are we the wise choice for our target customers?" and walks you through the steps to fix what you offer, and adjust your messaging to better connect.
TOOL B11 | HOW to MAKE YOUR BRAND FAMOUS
If you’re not famous for something, then you’re selling an undifferentiated commodity, and that's a tough way to do business. So, what are you famous for? Or what could you be famous for? Use this Template to determine what famous could look like in your business and how to achieve it.
TOOL B12 | CLARIFYING YOUR BRAND
Businesses with a powerful brand typically have more loyal customers and higher profits. Use this Tool to define and strengthen your brand, so your can best communicate the valuable things you do to the people who want to buy from you.
TOOL B13 | THE CUSTOMER COMMITMENTS BLUEPRINT
To succeed in this highly competitive world, you need to be clear and specific about your customer value and customer commitment. Use this Template to create the clarity required to be a market leader.
TOOL B14 | WHAT DO YOUR CUSTOMERS REALLY WANT MORE OF?
We’d all like our customers to do more business with us. But what are you prepared to do more of to earn that additional business? Here’s an insightful exercise that will identify specific things to do more of, or to do better, to increase sales, and boost profitability.
TOOL B15 | THE BACKWARDS APPROACH TO CREATING NEW PRODUCTS OR SERVICES
Use this unique but very effective shift in thinking to create new products, services or customer experiences that give you an ‘unfair’ competitive advantage.
TOOL B16 | CRAFTING YOUR VALUE STORY
Everything you do communicates. Use this template to create a clear and consistent message that gets you noticed, remembered, trusted and preferred.
TOOL B17 | TIPS FOR BETTER BUSINESS CARDS
Business cards are not obsolete, but they have to be done right. Use this tool to create a business card that is an actionable marketing document.
TOOL B18 | 13 KEYS TO CREATING A WINNING CULTURE IN YOUR BUSINESS
Use this tool to assess your current business culture, and to develop insights into how to improve it.
TOOL B19 | ATTRACTING AND RETAINING A TOP-PERFORMING TEAM
Use this Tool to determine what kind of business the best people in your industry want to work for and how you can become that business.
TOOL B20 | INTERVIEW QUESTION GENERATOR + EVALUATION TEMPLATE
This Tool will help you interview and evaluate job candidates in a clear and organised way by allowing you to create a Suitability Score for each candidate interviewing for any job. Use it to make finding the right person a more streamlined and logical process.
TOOL B21 | 13 REASONS YOUR STAFF might be UNDERPERFORMING
Staff not performing is one of the biggest problems in most businesses today. Use this Tool to determine why your staff may not be performing… And how to change that.
TOOL B22 | 16 WAYS TO HELP YOUR STAFF FEEL IMPORTANT & BE MORE ENGAGED
Use this Tool to learn 16 specific things you can do to help your employees understand that they’re important. Master these and your team will be more engaged, productive, and positive. Doesn’t that sound like people you’d like to go to work with?
TOOL B23 | TAKE YOUR TEAM’S SKILLS INVENTORY
Use this tool to discover the many skills, talents and abilities your staff have that maybe you didn’t even know about. This can be a real eye-opener! And, importantly, it can reveal where the most crippling skills gaps are that could be hurting your bottom line.
TOOL B24 | THE EMPLOYMENT EXPERIENCE SURVEY
Use this Tool to survey your employee’s thoughts and feelings about their employment experience in your business.
Tool B25 | The math of selling your business for the price you need to have the NEXT CHAPTER you want
Use this Tool to calculate how much money you need to get when you sell your business to have the next chapter you want… And to think about what needs fixing in your business to ensure you can ultiately get that price.